We are committed to protecting the personal information of every player on our platform. This policy explains what we collect, why we collect it, and how we keep it safe.
📅 Effective: 1 January 2026🔄 Last updated: 1 January 2026🌐 Jurisdiction: Bangladesh
Introduction
eke33 ("we", "us", "our", "the Platform") respects the privacy of every individual who accesses our online casino and cricket betting services. This Privacy Policy describes the categories of personal data we collect, the purposes for which we process that data, how we share it, how long we retain it, and what rights you have in relation to your personal information. This Policy applies to all users of the eke33 platform, including registered players and visitors from Bangladesh and elsewhere.
By registering an account with eke33, depositing funds, or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to our processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you should not use the platform. For users under 21 years of age, access to eke33 is not permitted under any circumstances.
Our Privacy Principles
Six core principles guide how eke33 handles all personal data collected through the platform.
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SSL Encryption
All data transmitted between your device and our servers is protected by industry-standard SSL encryption at all times.
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Purpose Limitation
We collect only what we need for the stated purposes. Your data is never used for any purpose not described in this Policy.
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No Sale of Data
eke33 does not sell, rent, or trade your personal information to any third-party marketing organisation under any circumstances.
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Your Control
You may request access to, correction of, or deletion of your personal data at any time by contacting our support team.
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Secure Storage
Personal data is stored on secured servers with access restricted to authorised personnel only. We apply strict internal access controls.
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Transparent Updates
When this Policy changes in a material way, we will notify registered users and update the effective date shown at the top of this page.
1. Information We Collect
eke33 collects personal information through several channels when you use our platform. We collect only the information that is genuinely necessary to deliver a safe, compliant, and personalised gaming experience to players in Bangladesh and beyond.
Registration Data
When you create an eke33 account, we collect your full name, date of birth, email address, mobile phone number, and preferred language. This information is required to verify your identity, confirm you are aged 21 or above, and create your account profile.
KYC Verification Documents
To comply with our anti-money laundering obligations and to verify player identity, we may request copies of government-issued identity documents such as a National ID card, passport, or driving licence, as well as proof of address. These documents are stored securely and accessed only by authorised compliance personnel.
Financial Transaction Data
We record details of all deposits and withdrawals made through your account, including the payment method used (e.g. bKash, Nagad, Rocket), transaction amounts in BDT, transaction timestamps, and reference identifiers. This data is required for financial record-keeping, fraud prevention, and regulatory compliance.
Technical and Usage Data
When you access eke33, we automatically collect certain technical data including your IP address, device type, operating system, browser type, referring URL, pages visited, session duration, and in-game activity. This data helps us maintain platform performance, detect fraudulent or irregular behaviour, and improve the user experience for Bangladesh players.
2. How We Use Your Information
All personal data collected by eke33 is processed for specific, legitimate purposes. We do not process personal data in ways that are incompatible with these stated purposes.
Account Management
We use your registration data to create and maintain your account, verify your identity and age, process your login sessions, and respond to account-related queries. Without this processing, we cannot provide you with access to the eke33 platform.
Payment Processing
Financial transaction data is used to process your deposits and withdrawals, detect and prevent fraudulent transactions, maintain accurate financial records, and comply with our anti-money laundering obligations. All payment data is handled with the highest level of security.
Responsible Gaming Compliance
We use account activity data and session data to monitor for signs of problem gambling, enforce deposit limits and self-exclusion requests, send responsible gaming reminders, and fulfil our duty of care to all players. This processing is carried out in the genuine interest of player welfare.
Platform Improvement
Aggregated and anonymised usage data helps us analyse how players interact with the eke33 platform so that we can improve game selection, navigation, payment flows, and the overall experience for our Bangladesh player community. Individual players cannot be identified from this aggregated data.
3. Sharing Your Information
eke33 does not sell your personal data. We share personal information only in the limited circumstances described below, and always with appropriate contractual or legal safeguards in place.
Service Providers
We share data with trusted third-party service providers who process information on our behalf to deliver specific platform functions — including payment gateway operators (such as bKash and Nagad partner processors), identity verification services, fraud detection providers, and cloud infrastructure hosts. All service providers are contractually bound to process data only for the specific purpose for which it was shared and to maintain appropriate security standards.
Legal and Regulatory Requirements
We may disclose personal data to regulatory bodies, law enforcement agencies, financial intelligence units, or other government authorities when required to do so by applicable law — including in connection with anti-money laundering investigations, fraud investigations, or court orders. We will only disclose the minimum amount of information required to fulfil the legal obligation.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of eke33 or substantially all of its assets, personal data held by eke33 may be transferred to the acquiring entity. In such circumstances, we will notify affected users before their personal data is transferred and becomes subject to a different privacy policy.
4. Cookies and Tracking Technologies
eke33 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and deliver relevant content. A cookie is a small text file stored on your device when you visit a website. We do not use cookies to collect sensitive personal information such as payment data.
Essential Cookies
These cookies are strictly necessary for the platform to function. They maintain your login session, remember your language preference, and enable core security features. Essential cookies cannot be disabled without breaking basic platform functionality. No consent is required for essential cookies as they are required to deliver the service you have requested.
Analytics Cookies
We use analytics cookies to understand how players navigate the eke33 platform — which pages are visited most frequently, where users enter and exit the site, and how long sessions typically last. This information is aggregated and anonymised, meaning individual players cannot be identified. Analytics data helps us optimise the platform experience for our Bangladesh player base.
You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the eke33 platform. Most modern mobile browsers on Android and iOS allow you to clear cookies or block third-party cookies through their privacy settings menus.
5. Data Security
eke33 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, role-based internal access controls, regular security audits, and staff training on data protection practices. All payment processing partners are required to meet equivalent security standards.
While we take all reasonable precautions to safeguard your personal data, no method of data transmission over the internet or method of electronic storage is completely secure. If you have reason to believe that your account has been compromised, please contact our support team immediately using the contact details provided in the footer of this website so that we can take appropriate protective action.
6. Data Retention
eke33 retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Account data is retained for the duration of your active account plus a minimum period following account closure to comply with financial record-keeping and anti-money laundering obligations. The specific retention period applicable to your data may vary depending on the type of information and the regulatory requirements in force.
When personal data is no longer required and no legal obligation requires its continued retention, we will securely delete or anonymise it so that it can no longer be linked to any individual. If you close your eke33 account and wish to request deletion of your personal data, please contact our support team. Note that we may be required to retain certain transaction records even after account closure to comply with applicable financial regulations.
7. Your Rights
As a user of the eke33 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details provided at the foot of this page.
Right of Access
You have the right to request a copy of the personal data that eke33 holds about you, along with information about how it is being processed. We will respond to verified access requests within a reasonable timeframe. There is no charge for a first access request within any 12-month period.
Right of Rectification
If any personal data that eke33 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You may also update certain account information directly through your account settings. We will act on rectification requests promptly.
Right of Erasure
You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and no other legal basis for processing exists. Please note that certain data may need to be retained to comply with legal obligations, even after a deletion request is received.
Right to Withdraw Consent
Where processing is based on your consent — for example, for receiving promotional communications — you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal. To opt out of marketing communications from eke33, contact our support team or use the unsubscribe mechanism provided in any promotional message.
8. Third-Party Links
The eke33 platform does not contain links to external third-party websites. All navigation within the platform leads to pages and features within the eke33 ecosystem. eke33 is not responsible for the privacy practices of any third-party organisations whose services we use to process payments or verify identity — however, all such partners are bound by contractual data protection obligations as described in Section 3 of this Policy.
9. Changes to This Privacy Policy
eke33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. When we make material changes to this Policy, we will update the "Last updated" date shown at the top of this page and, where appropriate, notify registered users by email or via a prominent notice on the platform.
Your continued use of the eke33 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We recommend that you review this page periodically to stay informed of how we protect your personal data. If you have any objections to the revised Policy, you should cease using the platform and contact our support team to close your account.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way eke33 processes your personal data, please contact our support team. We aim to respond to all data-related enquiries within 5 business days. Your privacy matters to us, and we are committed to addressing your concerns promptly and transparently.